Return & Refund

Return & Refund Policy

Thank you for choosing Kaiyi Market! We are committed to providing you with high-quality products and a pleasant shopping experience. If you are not satisfied with your purchase, we offer the following return and refund policy:

Return Policy

1. Return Period: You can request a return within 30 days of receiving the product.
2. Return Conditions: The product must be unused, undamaged, and in its original packaging with tags. Certain specific items (such as perishable goods or personalized products) may not be eligible for return.
3. Application Method: Please contact our customer service team via email at support@kaiyimarket.shop or call +86 123 4567 8901, providing your order number and reason for return.

Refund Policy

1. Refund Processing: Once we receive your return and confirm it meets the return conditions, we will process the refund as soon as possible. Refunds typically take 5-10 business days to be returned to your original payment method.
2. Shipping Costs: Unless the item has a quality issue, return shipping costs will be borne by the customer.

Exceptions

• If you receive a defective or incorrect item, please contact us promptly, and we will provide free return and replacement service.

Contact Us

If you have any questions or need further assistance, please feel free to contact our customer service team. We are here to help!

Thank you for your trust and support of Kaiyi Market!