Track your order

Track Your Order

Thank you for choosing Kaiyi Market! We want you to easily track the status of your order. Please follow the steps below to check your order progress:

How to Track Your Order

1. Find Your Tracking Number:

   • Once your order has shipped, we will send you a confirmation email containing your tracking number and shipping information.

2. Visit the Shipping Company’s Website:

   • Use the tracking number you received to visit the corresponding shipping company’s website (e.g., SF Express, YTO Express, etc.).

3. Enter Your Tracking Number:

   • On the shipping company’s website, find the “Order Tracking” or “Query” option, enter your tracking number, and click to track.

Order Status Descriptions

• Pending: Your order is being processed.
• Shipped: Your order has been dispatched and is on its way.
• Out for Delivery: Your package is being delivered and is expected to arrive soon.
• Delivered: Your package has been successfully delivered.

Frequently Asked Questions

• I didn’t receive a tracking number: Please check your email, including your spam folder. If you still haven't received it, please contact customer service.
• My package hasn’t arrived yet: If your package is past the expected delivery time and still hasn’t arrived, please contact us, and we will help investigate.

Contact Us

If you encounter any issues while tracking your order or need further assistance, please reach out to us:

• Customer Service Email: support@kaiyimarket.shop

Thank you for choosing Kaiyi Market! We look forward to providing you with excellent service!