Shipping Policy

Shipping Policy

Thank you for choosing Kaiyi Market! We are committed to providing you with convenient and efficient shipping services. Below is our shipping policy:

1. Shipping Areas

We currently support shipping to the following areas:

• Major cities in the country
• Shipping services to other regions may be limited. For more information, please contact customer service.

2. Shipping Time

• Order Processing Time: We typically process and ship orders within 1-3 business days of receipt.
• Shipping Time: Depending on your specific location, shipping time usually ranges from 3-7 business days. Some remote areas may require additional time.

3. Shipping Fees

• Our shipping fees vary based on order amount and shipping location. The exact shipping cost will be calculated and displayed at checkout.
• For orders over a certain amount (e.g., over 100 RMB), we offer free shipping.

4. Order Tracking

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website or through the shipping company’s website.

5. Order Issues

If you encounter any issues during shipping, such as delays, loss, or damage, please contact our customer service team promptly, and we will do our best to assist you.

6. Contact Us

For more information about our shipping policy or if you have any other questions, please contact us at:

• Customer Service Email: support@kaiyimarket.shop

Thank you for your trust and support of Kaiyi Market! We look forward to providing you with excellent service.