FAQS

FAQs (Frequently Asked Questions)

1. What types of products do you offer?
We offer a wide range of home and living products, including kitchen essentials, home decor, storage solutions, cleaning supplies, and personal care items.

2. How can I place an order?
To place an order, simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

4. How long will it take to receive my order?
Processing time is typically [insert number] business days. Shipping times vary based on the selected shipping method and your location. You will receive tracking information once your order has shipped.

5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can assist with changes as long as the order has not yet been processed for shipping.

6. What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, please refer to our Return & Refund Policy for detailed instructions on eligibility and the return process.

7. Do you offer international shipping?
Yes, we offer international shipping to select locations. Additional customs duties or taxes may apply and are the responsibility of the customer.

8. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your shipment on the carrier’s website.

9. What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer service team within [insert number] days of receiving your order. We will assist you in resolving the issue promptly.

10. How do I contact customer service?
You can reach our customer service team via email at support@kaiyimarket.shop or by phone at +44 (XXX) XXX-XXXX. We are here to help you!